Privacy Policy
Westbeck Trust Bank is committed to protecting the privacy and security of your personal information.
Privacy Policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
1. Introduction
Westbeck Trust Bank ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, or interact with our products and services. This policy applies to all individuals who access or use our services, including customers, prospective customers, and website visitors.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us when you:
- Open an account or apply for a loan, credit card, or other financial product
- Enroll in online
- Contact us by phone, email, chat, or in person
- Subscribe to newsletters or marketing communications
- Participate in surveys, promotions, or contests
- Use our website forms or interactive features
This information may include: your name, address, phone number, email address, Social Security number, date of birth, government-issued ID number, financial account numbers, employment information, income data, and transaction details.
2.2 Information We Collect Automatically
When you access our website, we automatically collect certain technical information, including:
- IP address, browser type and version, and operating system
- Device identifiers (unique device ID, advertising identifier)
- Pages viewed, time spent on pages, and navigation paths
- Referring website or source
- Geographic location (city/state level, not precise coordinates)
- Mobile device information (model, carrier, screen resolution)
2.3 Information from Third Parties
We may receive information about you from third parties, including credit bureaus (for identity verification and credit decisions), fraud detection services, co-applicants or joint account holders, employers (for employment verification), and government agencies as required by law.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To open, service, and administer your accounts and financial products
- Transaction Processing: To process and verify transactions, including deposits, transfers, and payments
- Identity Verification: To verify your identity as required by federal regulations (Bank Secrecy Act, USA PATRIOT Act)
- Fraud Prevention: To detect, investigate, and prevent unauthorized or fraudulent activity
- Customer Service: To respond to your inquiries, resolve issues, and provide support
- Communications: To send account statements, regulatory notices, and service-related messages
- Marketing: With your consent, to inform you about products and services that may interest you
- Compliance: To comply with federal, state, and local laws, regulations, and court orders
- Improvement: To analyze and improve our website, applications, products, and services
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With vendors and service providers who perform services on our behalf (e.g., payment processors, data hosting, mail services), subject to contractual obligations to protect your data
- Legal Requirements: When required by law, regulation, court order, or governmental request
- Fraud Prevention: With industry fraud prevention databases and law enforcement agencies to combat fraud
- Credit Reporting: With credit bureaus as permitted by the Fair Credit Reporting Act
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- Affiliates: With Westbeck Trust Bank affiliates for their own marketing purposes, subject to your right to opt out under the Gramm-Leach-Bliley Act
- With Your Consent: When you have given us explicit permission to share your information
5. Your Rights and Choices
5.1 Right to Opt Out of Marketing
You may opt out of receiving marketing communications from us at any time by updating your communication preferences in online banking, calling us, or clicking the "Unsubscribe" link in any marketing email. Opting out of marketing will not affect service-related communications.
5.2 Right to Opt Out of Affiliate Sharing
Under the Gramm-Leach-Bliley Act, you have the right to opt out of our sharing of your personal information with our affiliates for their marketing purposes. To exercise this right, please call us or submit a written request.
5.3 Right to Access and Correct
You have the right to access and request correction of your personal information. You may review and update your account information through online banking or by contacting us directly.
5.4 State-Specific Rights
Residents of certain states may have additional privacy rights, including the right to know what personal information is collected, the right to delete personal information, and the right to non-discrimination for exercising privacy rights.
6. Data Security
We implement industry-standard security measures to protect your personal information, including 256-bit SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, multi-factor authentication, regular security audits and penetration testing, employee access controls and training, and continuous monitoring for unauthorized access. While no system is completely secure, we are committed to maintaining the highest commercially reasonable security standards.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type and regulatory requirement. When data is no longer needed, it is securely deleted or anonymized.
8. Children's Privacy
We do not knowingly collect personal information from children under 13 years of age. Our products and services are not directed to children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date, sending you an email or account notification, or providing notice through our mobile application. We encourage you to review this policy periodically.
10. Contact Us
Westbeck Trust Bank — Privacy Officer
100 Avion Plaza, Hartford, CT 03403
Email: privacy@westbecktrust.com
Phone: 1-800-XXX-XXXX